Frequently Asked Questions

How do we check-in ?

We offer to our guests a contactless check-in process. A key-box has been installed at all our locations for which you will receive a code a few days before your arrival.  Once you have to code you will be able to simply open the box and take out the keys. It is simple, safe and reliable.

When is the check-in/ check-out time ?

Check-in is at 15:00

Check-out is at 11:00

Could I have a late check-out, early check-in ?

We are only able to guarantee you an early check-in on the day of your arrival, a late check-out on the day of your departure.

Please contact us and we will put your request into our system and fulfill it if possible.

Additional payment is not necessary, if it is possible then it is free.

Where can I park my car ?

Unfortunately there are no attached parking spaces to the apartments. Parking on the street is possible but only for a limited amount of time and with a valid parking ticket. We offer to our guests to visit (available in English as well) to find a garage, park & ride nearby. For our recommended garages please contact us.

Where can I buy a parking ticket ?

Prepaid parking tickets may be purchased at :

– tobacco stores

– ticket machines at U-Bahn stations

– post offices

– at some gas stations

Should I bring my own towels ? Bed sheets ?

We provide our guests 2 towels / person, 1 small , 1 large. The beds are all prepared, sheets, pillows, blankets.

Could you organize a transfer to and from the airport ?

We are more than happy to organize you a transfer to and from the Airport / Train station.

Prices / trip from the apartment

1-3 person  – 50€

4 person – 55€

5 person – 65€

6-8  person – 75€

Price from the airport costs 5€ more.


Please send us an email at least 12 hours before the pick-up time.

Is it possible to pay for the reservation upon arrival?

Unfortunately all reservations must be paid in full before arrival. Payment upon arrival is not possible.

Could you tell me more about the Guest form ?

In Austria, if you are staying in a hotel/hostel/rental apartment you must register.

The online registration is the same process that you might encounter in a Hotel when they scan your passport.

If you would like to do this in person you would have to come to our office at : Maria-Theresien Straße 3, 1090, between our office hours: 10:00-17:00 on your arrival day.

Without registration we are not able to let you in the apartment.

The data that you enter will then remain securely saved for up to 7 years. This data will then be only accessible by the authorities (Police, BMLRT).

For more information please visit the following website.

(unfortunately the website is only available in German, but a quick translation by google will tell you the main points)